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Successful Digital Workplace

There are several specific qualities of exceptional Digital Workplaces that stand out as contributing factors to success. The good news is that these attributes can be executed regardless of the technology selection.

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Like any disruptive change event, Digital Workplace failures can be attributed to a programmatic disconnect. This can stem from an overall misaligned strategy to poor employee engagement. Nonetheless, there are common characteristics of “world-class” Digital Workplaces that truly reshape the manner in which the business operates.

1. A Clear Vision

The most successful Digital Workplaces possess a clear and concise vision for the future. 

The vision could be part of the company mission or even a statement related to a multi-year change program. Either way, this acts as the Northstar of any business transformation initiative.

All of the decisions within the transformation plan – from the goals and objectives of the program strategy, down to the applications, use cases, and user interface design – all relate back to the vision. Every consideration ultimately leads back to a stated purpose.

Interestingly, this is often an overlooked aspect of Digital Workplace planning, and yet, the most crucial.

2. Strong Governance Framework & Resources

World-class Digital Workplaces maintain healthy and evolving governance programs, coupled with the resources necessary to take action.

Establishing a well defined governance framework will continue to serve you over the lifetime of Your Digital Workplace.

Consider, as the governance program evolves from launch and into the first year, there is the potential to make positive business impacts well beyond technical outcomes.

Proper oversight weighs decisions across different layers of responsibilities, with appropriate stakeholders per layer. A best practice that has emerged over the years is a model that segments stakeholders by Strategic Ownership, Operational Imperatives, and the Tactical Implementation/Interaction – as appropriate to the organization’s culture.

3. Delivers Definitive Business Value

The value to the organization is clear and defined – aligned to the vision and mission.

The most successful Digital Workplaces outline a clear set of goals and objectives aligned to the vision. The very best, determine a timeframe of delivery over the course of a year.

This results in a more defined governance scope, use case focus, design delivery, and minimizes customization decisions as there are clear, quantitative guardrails established at the beginning of the journey.

4. Executive Champions

Transformation is a tremendous risk for any organization, and it requires strong, active leadership. 

The word ‘champion’ is used here for a specific purpose. Sponsorship as a formality is falsely reassuring to employees. Thus, for trust to develop around any change effort, leaders must be open and transparent about the activities, communicating frequently and celebrating the road ahead.

Executives must drive the initiative forward, ensuring the success of their application owners and program strategists.

When barriers arise, executive champions provide assistance. Otherwise, competing priorities within the organization will cannibalize time, attention, and resources.

5. Utility Rich Use Cases

Why do some digital workplaces become vibrant hubs of usage, collaboration, conversation, and engagement? The answer is utility.

For a digital workplace to thrive, it must positively answer the timeless question of, “Is this useful to me?”

Far too often, Digital Workplaces will focus on an abundance of consumption-driven use cases – an overwhelming pile of news and announcements which overload the users’ path to more useful information.

In other missteps, the focus becomes too much on design and creating an “on-brand” experience to satisfy specific business leaders. These implementations will always fail and miss the mark in creating tangible business value that changes the way employees work.

6. Supported Employee Base

To achieve revolutionary changes, best-in-class Digital Workplaces assist employees in becoming part of a new future.

One of the foundations of change is support. World-class application owners build internal communication and support programs as part of the digital strategy. This lessens change anxiety, as transformation efforts begin to take shape. Additionally, this allows employee populations the opportunity to help provide insight with rich feedback cycles.

Program owners should seed this location with pertinent information, training, and communications – cultivating a vital hub for employees to understand the ongoing digital plans. In fact, strategies like these can turn your most hardened digital detractors into change champions.

7. Program Strategy & Roadmap

The program strategy is the overarching heart of the transformation, including organizational readiness, measurement planning and governance. Most importantly, it serves as the roadmap to the future.

The very best digital strategies focus on creating a vibrant living program within the organization, delivering a compelling employee experience that reshapes the customer experience.

Ultimately, great application owners refuse to treat the transformation effort as a project (with a definitive end date), but as an ongoing program.

Bringing it All Together

There are many great qualities of successful Digital Workplaces. The most exceptional will align each of the 7 traits in a cohesive manner.

The Transformation Strategy Pyramid is a tool I have used over the last ten years to structure thoughts and guidance for my clients. For Transformation initiatives, it is used to show traceability of Vision + Decision + Action.


All Official News about LumApps in one place! Browse through the latest news and find out what LumApps is up to. This is where you will find all the news concerning our product, clients and partners. Stay up to date with the latest digital workplace technologies and innovations.

Media & Press

Get official press releases and media coverage from LumApps. See which newspapers, tv channels, magazines and industry experts have something to say about us.

Knowledge Management

Knowledge sharing is the key to company’s efficiency. Nowadays, it is at the center of new social and collaborative technologies. It has become unavoidable and a real business driver. One could say it is the cornerstone of businesses’ digital transformation. Knowledge management identifies and globalizes accumulated knowledge, in order to facilitate access for all collaborators. Performing tools ensure that sharing culture spreads to everyone. If you are interested in learning how to share knowledge in the workplace, we encourage you to keep reading LumApps blog.

Engineering & Development

Here, you will find useful information on intranet development, deployment and support. Discover the technical side of building an intranet platform. Get updates on latest product engineering and development trends. Learn from our experts how to best implement the different widgets and applications to provide a collaborative digital workplace.

Digital Workplace

The digital workplace strategy is to align different technologies, employees and business processes with the purpose to improve operations efficiency. In LumApps expert blog, we present the distinct benefits of engagement in the digital workplace and how it is connected to the intranet. We offer an overview of various digital workplace features and teach you how to implement them in a single access intranet platform.


LumApps blog is the place to discover the world of the digital workplace. You will find tips and tricks on how to improve employee engagement and internal communication. If you wonder how to turn your intranet into a more social and collaborative platform, discover our guides and tutorials. LumApps blog provides insights on development, design, and management of employee intranet platforms. Select the category of your choice and dive deep in our expert articles.

Digital Transformation

By leveraging current technologies, organizations can undergo digital transformation and reshape business process, products and strategies. In this blog, you will learn more about digitalization in the workplace. We will examine multiple digital workplace tools and their effect on business transformation.

Employee Engagement

LumApps blog provides insight into the different benefits of employee engagement. If you have questions like ¨Why is employee engagement import¨, you can find multiple articles helping you answer this question here. Fostering employee engagement is an organic and socially responsible way to boost productivity. It’s a win-win solution, that benefits everyone, for all types of organizational hierarchies. Discover the impact of employee engagement on your company culture, corporate and employer brand.


LumApps team is a globetrotter, you can find us almost on every continent exploring the world of the digital workplace. Hard to miss us: you only have to find the yellow t-shirts. Discover our traveling stories and how we connect with partners, industry experts and of course cutting-edge companies that want to level up their intranet game. Meet us at conferences, summit or shows!


LumApps is the only recommended intranet for GSuite. Since 2014 we have been partnering with Google to align roadmaps and to provide the best integrated digital workplace. Furthermore, LumApps is built on Google Cloud Platform and you can find us at Google Cloud events. Follow our adventure with Google!


With a social intranet, companies can get the best of both worlds: corporate top-down information and social horizontal exchanges between employees. If you are still wondering what is intranet platform and how it benefits your organization, then you are in the right place. Here you can collect insights on intranet best practices. And uncover the ample opportunities employees have to engage in the company culture.

Managing Infobesity: 5 Tips for Employees

Who is responsible for solving problems like infobesity? Is it a job for the internal communications team, or maybe all employees play a role? Do we need a top-down approach or maybe a more vertical one?

Read more

Top 5 Benefits of Employee Engagement

Employee Engagement has been a hot topic for the last couple of years. Today, new opportunities and sometimes challenges are coming from the digital workplace, emphasizing the importance of employee engagement.

Read more

6 Tips To Build a Strong Employee Advocacy Program

Start your journey towards better audience and employee engagement by laying a foundation for a strong employee social advocacy program. Let us walk you through some key points for this plan.

Read more

LumApps: an internal communication platform

LumApps: a cloud intranet solution for Information Technology

LumApps: an intranet platform for employees and HR

Customer Stories

Read our inspiring customer stories and case studies, from thriving companies who made the jump to LumApps! Thanks to their new intranet, our satisfied clients report better productivity, communication, employee engagement and unforeseen benefits.

Imerys Launches Their First Global Intranet

Imerys needed a global digital workplace to better inform their employees in a timely manner, provide collaboration spaces and provide a knowledge database to everyone. Since Imerys is spread across 50 countries, their organization needed to centralize information while communicating with all employees, across locations and languages.

If you’re always seeking further innovation for your new and existing customers, LumApps solutions could be the answer to strengthen your business.

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